Losing a loved one is always a burdensome time in one’s life. While everyone handles grief differently, it’s pretty safe to say that no one wants any additional drama in their lives when they are trying to heal from the loss.
As to be expected, Utah resident, Kim Goodsell was devastated when her brother Kevin died, but she went through the motions of making sure all the arrangements were taken care of. Unfortunately, a major mistake was made along the way. Because Kevin lived in Stockton, California, the family had to have his remains shipped to Utah, where the rest of his family was currently living.
Kim contacted A Bay Area Crematory and arranged to have Kevin’s remains shipped to Utah, but when they arrived she was horrified. She asked the person delivering the package about the name that was written on the packaging.
“What is this? Is this the person who does the cremation? Is this their name on the paper?” Kim asked, referring to the strange name on the packaging.
The response that she received caused her to sink into an even deeper sadness.
“Well, no. That’s the deceased’s name. That’s your brother’s name.”
Obviously shocked by the answer, Kim immediately told him that was not her brother’s name.
“This isn’t my brother,” said Kim.
After the realization hit her, Kim took the remains to a mortuary in Utah, where they realized the major mix-up. The remains that were shipped to Kim were actually meant for a family in Massapequa, New York.
“It’s been ghastly. It has just been so horrible,” Kim said. “This has just been the worst 75 hours of our lives.”
The scary part is that Kim is having difficulty trusting the company and is questioning if the second set of remains that were sent are actually her brother. She received the second set on Saturday.
“We all have the same feeling. Is this really my brother? Is his really Kevin?” she said, adding that she wants A Bay Area Crematory to pay for DNA testing on the second set of remains to verify their authenticity.
Owner of A Bay Area Crematory, Clint Love, has refused to be recorded in an interview with Fox40, letting his attorneys deal with the communication going forward.
Love apologized for the mix-up and assured them that this type of thing has never happened before at A Bay Area Crematory.
There are no complaints about A Bay Area Crematory listed with the Better Business Bureau or the California Cemetary and Funeral Bureau, where their license is in good standing.
This is obviously a traumatic experience for someone who is already in a fragile state of mind, but the majority of commenters didn’t feel much sympathy for Kim…
“And exactly what is going to be left for DNA in a pile of ashes? If the name on the container hadn’t been wrong she would never have even known if the ashes were her family member or from the local forest fires.”
“Mistakes happen. Take a chill pill and deal with it. Just ashes.”